JoyCraft / Support
Support & FAQ
Help for every JoyCraft tool. If you do not find an answer below, email the team that actually builds these tools — we reply to every message.
Contact
Email us any time: support@joycraft.dev. We answer within 1–2 business days.
PostBoost AI
AI-powered ecommerce captions & hashtags for Shopee, Lazada and TikTok Shop. 7 languages, SEO-optimized.
- Free daily quota? Free users get 5 generations per day. Upgrade for unlimited use.
- Caption came back empty? Try a longer, more specific product description. Short inputs can trip the quality guard.
- Platform not detected? Make sure you are on a Shopee, Lazada or TikTok Shop product page, then open the side panel.
CourseSpeed
Smart speed control + AI notes + learning analytics for Udemy, Coursera, LinkedIn Learning and Skillshare.
- Speed controls not appearing? Refresh the course video page and replay the video.
- Bookmarks not saving? Free users get a limited number of bookmarks. Upgrade to Pro for unlimited.
- AI notes not generated? AI notes run on selected segments and respect your storage preferences. Check the recording permission state in the panel.
Promotify
Launch-day promotion copilot for indie developers — knows where to post, what to say, and how to stay unbanned across 14 platforms.
- "Platform not matched"? Select a product type and region first, then fill from a supported platform page.
- Compliance score? The score reflects each platform's posting rules so your launch stays visible.
StreamEnhancer
Video speed control & skip intro for YouTube, Netflix, Disney+, Prime Video and Max. 12 speed levels, keyboard shortcuts.
- Control bar not showing? Refresh the video page. Speed not changing? Try the shortcuts Shift+> / Shift+<.
Shopify apps
For CostPilot Pro, StoreCheck, Herd, AgeShield Pro, PayGuard and other Shopify apps, include your store domain and app version in the email so we can look at your logs quickly.
Uninstalling & data
Uninstalling a tool stops data collection immediately. Emails asking us to delete your data are honored within 30 days. See our Privacy Policy for details.